Clear terms for AtomInc Intelligence dashboard and report purchases — no fine-print surprises.
Last Updated: August 19, 2026
This Refund & Cancellation Policy applies specifically to purchases made through AtomInc's self-serve Intelligence products — the Starter Intelligence Dashboard (ASIN competitive analysis) and the Country Market Intelligence Report — bought via atominc.co/checkout and atominc.co/country-checkout.
It does not govern AtomInc's broader commerce execution services (market entry strategy, marketplace activation, logistics, customs, and related engagements), which are covered by separate client service agreements and are scoped, quoted, and cancelled under their own individually negotiated terms. For those services, please refer to your service agreement or contact info@atominc.co.
AtomInc Intelligence products are one-time, non-subscription digital purchases. There is no recurring billing, no auto-renewal, and no hidden fees — you pay once for a single dashboard or report. Delivery is entirely electronic: an interactive HTML dashboard or report, delivered to the email address provided at checkout.
Because the deliverable is digital and production begins shortly after purchase, this policy — particularly the cancellation window in Section 3 — reflects that reality rather than the return terms typical of a physical product.
You may request a full cancellation and refund at any time before analysis or report generation has commenced on your order. In practice, this window is short — our analysts typically begin work shortly after an order is confirmed — so if you wish to cancel, please contact us as soon as possible after purchase.
📌 This is the same standing term printed on every AtomInc GST invoice: "Non-refundable after report generation has commenced." This policy exists to explain that term in full, not to change it.
Once our analysts have begun pulling data, building your competitive matrix, or assembling your report, the order is considered in progress and is non-refundable, even if you later decide you no longer need it. This reflects the real analyst time and third-party data costs (Amazon SP-API, DataForSEO, TikTok scraping, and AI model queries) that begin accruing immediately.
To request a cancellation, refund, or report a delivery issue, email accounts@atominc.co with:
ATOMINC/2026-27/NNNNNN), found on your invoice email or account confirmation pageWe aim to acknowledge every request within 2 business days. If your order qualifies under Section 3, we will confirm the cancellation and initiate your refund; if it does not, we will explain why and, where relevant, what alternatives are available (see Section 4 of our Terms of Service regarding revision requests).
In addition to Section 3, the following are not eligible for a refund:
Where we believe a dashboard or report contains a genuine error or omission within our control, we will correct and re-deliver it at no charge rather than process a refund — see the revision terms in our Terms of Service.
Estimated delivery windows are shown at checkout and on your order confirmation. If your order has not been delivered within that window and analysis has not yet commenced, you may request a full refund under Section 3.
If generation has already commenced but is running behind the estimated window, please contact us — we will provide a status update and a revised delivery estimate rather than a refund, since analyst work is already underway. If a delay is caused by missing or incorrect information from you (see Section 5), the delivery window restarts once we receive what we need, and does not itself create refund eligibility.
Approved refunds are issued to the original payment method used at checkout, processed via Razorpay. Once we confirm a refund, Razorpay and your bank or card issuer typically take 5–10 business days to reflect the credit, depending on your bank and payment method. AtomInc does not hold or delay refunds beyond initiating them promptly with Razorpay.
Refunds are issued in the same currency and amount actually charged at checkout; we do not charge or deduct a processing fee for a refund approved under this policy.
Every paid order generates a GST tax invoice issued by AtomInc Private Limited (GSTIN 27AAWCA3499C1Z7). If a refund is approved after an invoice has already been issued, AtomInc will issue a corresponding credit note referencing the original invoice number, in line with applicable Indian GST rules. You do not need to request this separately — it is issued automatically alongside the refund confirmation.
No new GST invoice is generated for a cancelled or fully refunded order, since no taxable supply is ultimately retained.
Orders completed using a 100%-off coupon code involve no payment, and therefore no invoice and no refund are applicable — there is nothing to return. Standard delivery, credit-granting, and account terms otherwise apply exactly as they would to a paid order. If you believe a coupon-based order was provisioned incorrectly (wrong product access, missing credits), contact info@atominc.co and we will correct it directly rather than through this refund process.
In line with India's Digital Personal Data Protection Act, 2023, any personal data you provide in connection with a cancellation or refund request — your name, email, invoice details, and, where applicable, business name and GSTIN — is used solely to process that request, maintain our GST and financial compliance records, and respond to you. It is not used for marketing purposes as a result of a cancellation, and is not shared with third parties beyond what is required to process the refund itself (for example, sharing the payment reference with Razorpay).
Where a refund is processed, we retain the associated transaction and credit note records for the period required under Indian tax and financial record-keeping law, even after the underlying service data is deleted. For full detail on how AtomInc collects, uses, and protects personal data more broadly, see our Privacy Policy.
We may update this policy from time to time to reflect changes in our products, pricing, or applicable law. The "Last Updated" date at the top of this page will always reflect the most recent revision. Material changes will not apply retroactively to orders placed before the change took effect.
Questions about this policy, or a specific order, can be sent to:
AtomInc Private Limited
Refunds & billing: accounts@atominc.co
General enquiries: info@atominc.co
Website: www.atominc.co/contact
This policy is governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of Maharashtra, consistent with the terms stated on your AtomInc invoice.